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Follow up on the latest improvements and updates.

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fixed

Web Editor

Weekly Web Editor Bug Fixes

What's New
We fixed two issues in the web editor and web report — photo captions now display on reinspection reports, and the Media Center annotator defaults to the correct category color.
What we fixed
  • Photo captions missing on reinspection web reports
    — Captions on both reinspection photos and original photos now display on the web report, matching how they already appeared in the PDF.
  • Media Center annotator not defaulting to category color
    — Annotating a photo in the Media Center now defaults to the defect's category color, matching the behavior elsewhere in the web editor and mobile app.

new

improved

Scheduling

Custom Scheduling Fields Can Now Live in Any New Order Form Section

What's New
Admins can now choose which section of the new order form each custom scheduling field appears in, instead of having every custom field grouped at the bottom under Order Settings.
Why It Matters
Custom fields show up next to the information they relate to, so schedulers spend less time scrolling to find and fill them out.
Details
  • Assign a section from the field editor
    — open the edit modal for any custom scheduling field and pick the order form section it should appear in.
image
  • Or drag and drop
    — from the Manage Custom Scheduling Fields page, enter edit mode for arranging field order and drag fields between sections.
image
  • Custom fields render at the bottom of their assigned section
    , after that section's built-in fields.
image
  • Existing fields are unchanged
    — any field without an assigned section stays in Order Settings.
  • Configuration is
    Admin only
    .
Note:
Section placement only applies to the new order form. The legacy "new inspection" form is not affected by these settings, though the configuration is still visible if your company hasn't switched to the new order form yet. Learn more about the new order form here.
Timing & Audience
Available to all companies now.

improved

Scheduling

Cleaner Agents & Contacts Section on the New Order Form

What's New
The agents and additional people section of the new order form now shows only a single client's agent and a single listing agent search box by default. Everything else is added on demand through a new "Add contact" button.
Why It Matters
Many orders do not need additional people, so the section is shorter and faster to get through. Extra fields show up when you actually want them.
Details
  • Client agent
    and
    listing agent
    search boxes appear by default
  • Additional people
    fields are hidden by default
  • Add contact
    button at the bottom of the section lets you add another client agent, another listing agent, or additional people
  • Applies to the
    new order form
    only. The standard inspection form is unchanged.
image
Timing & Audience
Available now for all users with scheduling access.

new

improved

Scheduling

Set Your Own Order Form Section Sequence

What's New
Admins can now rearrange the sections of the new order form using a drag-and-drop modal. Whatever order you save applies to everyone in your company who uses the new order form.
Why It Matters
Every inspection business collects intake info a little differently. Now your order form can follow the sequence your team actually works in instead of a fixed default.
Details
  • Open the Form section order modal directly from the
    new order form
  • Drag any of the eight sections into the sequence you want, then click
    Save & Update Form
    to apply it
  • The modal includes a recommendation to keep the
    Availability
    section below
    Services
    and
    Property
    . This is guidance, not a restriction, and the section can still be placed anywhere
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image
Note:
Requires
Admin
permission, which can be held by either an Inspector or Support Staff user and affects just the new internal scheduling form.
Timing & Audience
Available now to all companies on the new order form. Any admin can make the change, and it takes effect for every user in the company.

fixed

Advanced

Automations

Advanced Automations AI Assistant Bug Fix

What's New
  • Fixed an issue where the AI assistant could return a blank suggestion with no subject or body, and where longer emails/texts were cut off mid-response.
What We Fixed
  • Blank AI email suggestions
    — the assistant no longer returns an empty email; it now returns complete content or a clear error you can act on
  • Longer emails getting cut off
    — raised the generation limit so "Make longer" and other lengthy emails come back complete instead of truncated

improved

Scheduling

Updates to the New Order Form Layout and Labeling

What's New
  • The main column of the New Order Form got a visual cleanup: a cleaner white background, bordered form sections, and tighter alignment across labels, fields, and buttons. We also improved one of the Edit Charges modal labeling for improved clarity.
Why It Matters
  • A more organized, easier-to-scan order form so inspectors can move through scheduling with less visual clutter.
Details
  • Refreshed the section sizing, border and background
  • Aligned each
    Client/Agent/Person label flush-left
    and moved the
    trashcan (delete) icon flush-right
    with the fields
  • Cleaned up the field layout
  • The "Pricing Details" field in the Edit Charge modal is now labeled "Charge Description," with helper text making clear that changes there do not affect pricing.
  • Added an info icon with helper text under the field: editing the Charge Description does not change the order's pricing
  • Updated the
    Pretax Amount
    helper text to reference the new field name
Timing & Audience
  • Live now for all users on the New Order Form

improved

fixed

Mobile App (iOS/Apple)

Mobile App (Android)

Mobile App Version 10.32.0

What's New
This release adds text wrapping to the annotator's text tool, new crop ratio options, and fixes for the Android back button and app launch crash issues.
Details
  • Automatic text wrapping
    : The Draw Text tool in the annotator now wraps text. The text box auto-expands as lines wrap, and manual line breaks (Enter/Return) are still supported.
  • New crop ratios
    : 3:4 and 4:3 options added to the annotator's crop tool.
  • Caption keyboard fix
    : The keyboard no longer covers existing photo captions — it stays minimized until you tap into the caption field.
  • Tool selection fix
    : The selected annotation tool now stays selected when moving to the next photo.
  • Android back button fix
    : Pressing back while filling out a report now goes back one step at a time, instead of going to the start of the report.
  • App launch crash fix
    : Resolved an issue causing a "Null check operator" error screen for some inspectors on app launch.
  • Clearer publishing errors
    : Publishing failures now show a specific message for network issues vs. an incomplete report, instead of one

new

RRB Settings: Take Control of Your Repair Request Builder Experience

What's New
  • You can now control how Repair Request Builder (RRB) works for your company directly from your company settings — no more submitting a request to our team to turn it on/off, enable a disclaimer, or change how it's surfaced to clients.
Why It Matters
  • Manage your own RRB experience instantly, without waiting on support to make changes for you.
Details
New
RRB Settings
section under
Settings → Business Tools
  • Only users with permission to edit company settings will see this section
Three controls in one place:
  • RRB Enabled
    – turns Repair Request Builder on or off entirely
  • RRB Promoted (Client Portal)
    – controls whether RRB is actively surfaced to clients (dashboard card and left-nav item)
  • RRB Disclaimer
    – adds a disclaimer to RRB content (web preview, web view, and PDF), with a free-text field so you can customize the wording
If you had RRB configured for your account before this update, your existing setup carries over automatically — nothing changes on your end unless you update a setting yourself
Timing & Audience
  • Rolling out to all inspectors the week of August 4

improved

Inspector and Date/Time Are Now Combined Under "Availability" on the New Order Form

What's New
On the new order form, Inspector selection and Date/Time selection are now combined into a single section called
Availability
. Nothing about how you schedule has changed — the fields simply live together now.
Why It Matters
Assigning an inspector and picking a time are two halves of the same decision, so grouping them cuts down on scrolling and jumping between sections when building an order.
Details
  • Inspector
    and
    Date/Time
    selection are merged into one section, now named
    Availability
  • No functional changes
    — all existing scheduling behavior, options, and validation work exactly as before
  • This is
    groundwork
    for additional new order form improvements coming soon
  • The
    standard order form is unchanged
Note:
This change applies to the internal order form only. The online scheduler your clients and agents use is not affected.
Timing & Audience
Live now for all companies using the new internal order form. Companies on the standard order form are not affected.
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fixed

Calendar & Advanced Automations Bug Fixes

What's New
A round of small bug fixes across the calendar and Advanced Automations to make scheduling and automation editing more reliable.
What We Fixed
  • Calendar events with matching start and end times disappearing
    — Events can have an identical start and end time, and editing one (like reassigning the inspector) no longer blanks out the end time or makes the event vanish. The end time now persists and the event stays on the calendar. Applies to events created manually and imported from Google Calendar.
  • Confirmed inspections showing as "unconfirmed" on the calendar
    — Resolved a timing issue where a confirmed inspection could still display the orange "Confirm" indicator on the calendar dashboard, even after refreshing. The calendar now shows the correct status and self-corrects any mismatch on load.
  • Advanced Automations code view edits
    — Fixed an issue where switching an Advanced Automation email into code view prevented edits from being made.
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