Changelog
Follow up on the latest improvements and updates.
RSS
improved
fixed
Mobile App (iOS/Apple)
Mobile App (Android)
Mobile App Version 10.32.0
What's New
This release adds text wrapping to the annotator's text tool, new crop ratio options, and fixes for the Android back button and app launch crash issues.
Details
- Automatic text wrapping: The Draw Text tool in the annotator now wraps text. The text box auto-expands as lines wrap, and manual line breaks (Enter/Return) are still supported.
- New crop ratios: 3:4 and 4:3 options added to the annotator's crop tool.
- Caption keyboard fix: The keyboard no longer covers existing photo captions — it stays minimized until you tap into the caption field.
- Tool selection fix: The selected annotation tool now stays selected when moving to the next photo.
- Android back button fix: Pressing back while filling out a report now goes back one step at a time, instead of going to the start of the report.
- App launch crash fix: Resolved an issue causing a "Null check operator" error screen for some inspectors on app launch.
- Clearer publishing errors: Publishing failures now show a specific message for network issues vs. an incomplete report, instead of one
What's New
- You can now control how Repair Request Builder (RRB) works for your company directly from your company settings — no more submitting a request to our team to turn it on/off, enable a disclaimer, or change how it's surfaced to clients.
Why It Matters
- Manage your own RRB experience instantly, without waiting on support to make changes for you.
Details
New
RRB Settings
section under Settings → Business Tools
- Only users with permission to edit company settings will see this section
Three controls in one place:
- RRB Enabled– turns Repair Request Builder on or off entirely
- RRB Promoted (Client Portal)– controls whether RRB is actively surfaced to clients (dashboard card and left-nav item)
- RRB Disclaimer– adds a disclaimer to RRB content (web preview, web view, and PDF), with a free-text field so you can customize the wording
If you had RRB configured for your account before this update, your existing setup carries over automatically — nothing changes on your end unless you update a setting yourself
Timing & Audience
- Rolling out to all inspectors the week of August 4
What's New
On the new order form, Inspector selection and Date/Time selection are now combined into a single section called
Availability
. Nothing about how you schedule has changed — the fields simply live together now.Why It Matters
Assigning an inspector and picking a time are two halves of the same decision, so grouping them cuts down on scrolling and jumping between sections when building an order.
Details
- InspectorandDate/Timeselection are merged into one section, now namedAvailability
- No functional changes— all existing scheduling behavior, options, and validation work exactly as before
- This is groundworkfor additional new order form improvements coming soon
- The standard order form is unchanged
Note:
This change applies to the internal order form only. The online scheduler your clients and agents use is not affected.Timing & Audience
Live now for all companies using the new internal order form. Companies on the standard order form are not affected.

What's New
A round of small bug fixes across the calendar and Advanced Automations to make scheduling and automation editing more reliable.
What We Fixed
- Calendar events with matching start and end times disappearing— Events can have an identical start and end time, and editing one (like reassigning the inspector) no longer blanks out the end time or makes the event vanish. The end time now persists and the event stays on the calendar. Applies to events created manually and imported from Google Calendar.
- Confirmed inspections showing as "unconfirmed" on the calendar— Resolved a timing issue where a confirmed inspection could still display the orange "Confirm" indicator on the calendar dashboard, even after refreshing. The calendar now shows the correct status and self-corrects any mismatch on load.
- Advanced Automations code view edits— Fixed an issue where switching an Advanced Automation email into code view prevented edits from being made.
fixed
improved
Mobile App Version 10.31.9
What's New
Version 10.31.9 adds multi-line text support to the annotator's Text tool and fixes two issues affecting Android camera use and library comments during item duplication.
Why It Matters
Inspectors can now write multiple lines when using the text tool while annotating photos, and won't lose library comments or hit unexpected crashes while inspecting.
Details
- Multi-line text in annotator: The Draw Text tool now supports line breaks, so text labels stay contained within the image instead of extending off both edges
- Fixed: Duplicating an item no longer drops library comments or throws an error
- Fixed: Android app no longer crashes when opening the single-shot camera (most common on older or low-battery devices)
Timing & Audience
Rolling out to all inspectors with version 10.31.9.
fixed
Mobile App (iOS/Apple)
Mobile App (Android)
Mobile Version 10.31.8
What's New
We fixed an issue where the app could lose the user's session, causing an error message and difficulty logging back in.
What We Fixed
- Session Loss Crash: Reverted a recent change that could cause the app to lose the user's session and crash. Users would see an error message and have issues logging back into the app. Resolved with mobile version 10.31.8.
What's New
For companies that offer
Insurance and Security
to their clients, Home Security now also appears in the Client Portal consent pop-up — the same place clients already see Insurance. It remains on the Special Offers page as well. Clients can now opt in to Insurance, Security, both, or neither, and we'll match them with a single partner for each service they select.Why It Matters
Nothing new is being added to your portal — an offer you already provide is simply showing up in one more place where homebuyers will see it. If you offer these programs, your clients get one more useful option at a critical moment, connecting them with experienced professionals who can ease the burdens of closing on and settling into a new home.
Details
- This change only applies to companies that choose to offer Insurance and Securityin their Client Portal
- Home Security now also appears in the consent pop-up, in addition to its existing spot on theSpecial Offers page
- The pop-up now presents both Insurance and Securityas opt-in options
- Clients can select Insurance, Security, both, or neither
- Each selected service matches the client with a single partnerfor next steps
- Clients who opt out will not be contacted, exactly as before
- Inspectors retain full controlover which products appear in their Client Portal
Note:
These programs remain available in the US only.Timing & Audience
This applies only to companies that have chosen to offer Insurance and Security. We're gradually rolling it out across Client Portal traffic over the next few weeks.
improved
fixed
Agreements
Client Portal
Dashboard
Calendar
Search, Login & Payments Bug Fixes
What's New
We fixed several issues affecting search speed and accuracy, mobile agreement deletion, two-factor login for Google accounts, and calendar view customization.
What We Fixed
- Search Everything is faster and more accurateSearching by street address now matches abbreviations like "St" and "Street" in either direction, ranks the best match higher instead of burying it, and no longer slows down on the mobile app.
- Fixed 2FA setup for Google sign-in accountsAdmins signing in with Google who needed to set up two-factor authentication were getting stuck on an invalid QR code. The setup screen now works correctly for these accounts.
- Fixed a stuck spinner when deleting agreements on mobile webDeleting an agreement from an inspection on a mobile browser could spin forever without completing. Deletion now works reliably on mobile.
- Long email addresses no longer overflow in Client Portal payment detailsA long agent email address could spill outside its box on the payment screen. It now wraps neatly within the box.
- [Improvement] Added a Payment Method placeholder for calendar hover textCompanies that customize their calendar hover text can now include the payment method, matching what already shows in the default tooltip.
What's New
Fixle Protection Products now give you fine-grained control over which inspections, agents, and clients see offers — instead of an all-on or all-off switch. You can also see exactly what was offered on an inspection and why.
Why It Matters
Tailor Fixle to your business and your relationships, so the right clients get offers and the ones who won't appreciate them don't — protecting your agent relationships while keeping the offers that add value.
Details
- Fixle Suite master switch— One toggle to turn all Fixle offers on or off. Your settings are remembered if you disable and re-enable later.
- Disable by service— Turn off Fixle offers for specific services (e.g. 4-point or Wind Mit inspections). Configurable from Fixle Settings or the Services page.
- Exclude agents or clients— Add specific contacts to an exclusion list so offers never show on their inspections.
- Manage it where you already work— Set exclusions directly from the Edit Agent and Edit Client screens, including from Inspection Details.
- Auto-enroll in new offerings— Choose to automatically enable new Fixle programs as they launch, or turn auto-enroll off to opt in to each one yourself.
- Offer transparency— Inspection Details now shows which Fixle offers were displayed, and if none were, the reason why.
Note:
Nothing changes about your currently configured Fixle settings with this release — you just have better options for more control.
Timing & Audience
All users with Fixle are getting access to these controls, rolling out gradually the week of July 6th.
What's New
This version primarily focuses on sending fixes for the updated text editor and annotator features.
Why It Matters
We want to make sure our newly added features are not only stable, but also make inspecting easier every day. Fixing issues quickly helps us get there.
What We Fixed
- Fixed an issue where annotated images could occasionally fail to save or disappear when the photo refreshed.
- Added a Select All option to the description editor menu.
- Reduced the size of the description editor to reduce scrolling.
- Improved the item duplicating process to ensure comments are never missing.
Timing & Audience
Available now to all iOS and Android users.
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