Changelog
Follow up on the latest improvements and updates.
RSS
What's New
We've released Mobile App 1.24.9 with a tentative fix for iOS users experiencing photos not saving when using flash, plus behind-the-scenes improvements to make media syncing more reliable.
Why It Matters
Your photos should now save properly even when using flash on iOS devices, and you'll experience fewer sync issues when uploading inspection media to the cloud.
Details
- Tentative fix for iOS flash photos not saving - Addresses the issue where photos taken with flash enabled wouldn't save to your inspection (iOS only)
- Improved media sync reliability - Enhanced behind-the-scenes systems to reduce upload failures and sync issues
Timing & Audience
This update is rolling out gradually to all mobile app users over the coming days. iOS users will see the flash photo improvements, while both iOS and Android users will benefit from the enhanced sync reliability.
What's New
We've added a new Flexible Search setting to give you control over search precision, and fixed iOS camera exposure issues when photographing bright areas. These updates enhance both your search experience and photo quality during inspections.
Why It Matters
You now have full control over whether searches should find near-matches with typos, and iOS users can capture properly exposed photos even in challenging lighting conditions—ensuring accurate documentation every time.
Details
- Flexible Search Setting(v1.24.8): Control whether comment searches include results with small typos or phrase variations. This setting is ON by default and can be toggled in your preferences
- iOS Camera Exposure Fix: Resolved overexposure issues when zooming on bright light sources like the sun, while maintaining proper exposure for darker areas in the frame
- Available on iOS and Android version 1.24.8
Timing & Audience
This update has been released to all users on both iOS and Android platforms.
fixed
Web Editor
🛠️ Weekly Web Editor Bug Fixes
We've resolved two bugs in the Web Editor that were impacting report view and editing on mobile devices. These fixes ensure smoother operation when managing sections on mobile devices and proper display of cover photos in reports.
What we fixed
:- Mobile Web Editor: On mobile devices, when trying to delete sections, it was hard to select
- Cover Photos: Cover photos weren't appearing on the report, even though they showed on the inspection details page
new
Advanced
Scheduling
New Order Form for Advanced Users
What’s New
The updated New Order Form experience with cleaner layout and easier navigation controls is now available for companies on Advanced. This optional upgrade provides the same streamlined interface that non-Advanced users have been enjoying, enhanced with Advanced-specific features.
Why It Matters
Faster order entry with improved navigation and cleaner layouts means less time spent on administrative tasks and more time focusing on inspections. The optional rollout ensures you can transition at your own pace without disrupting current workflows.
Details
Advanced-Specific Features Included:
- Additional People: Attorney, Insurance Agent, Transaction Coordinator, Title Company, Other
- Support for more than 2 clients
- Multiple agents of each type
- Contact Tags
- Inspection Events with equipment association
- Optional use of Advanced Automations per inspection
Interface Improvements:
- New right-side navigation menu for quick section jumping
- Dedicated Referral Source section below Client details
- Property section displays photo and ancillary info above entry fields
- Cleaner Services section layout with better manual edit handling
- Updated Order Settings section (formerly Miscellaneous) with improved Custom Scheduling Fields display
- “Save” button changes to “Schedule” when order is confirmed for better clarity
Access Method:
- Available via link in upper right corner of current New Inspection Form
- Opens in new tab to preserve any existing form data
- Option to set new form as default while maintaining ability to revert
Timing & Audience
Available now for all Advanced users as an optional workflow. Current order form remains accessible to ensure no disruption to daily operations during transition period.
fixed
Web Editor
🛠️ Weekly Web Editor Bug Fixes
Fixed
- Cover photos weren't copying correctly when duplicating or rescheduling inspections
- Brand/model responses in the 2025 version of 4-point reports were getting cut off or not showing completely
- The save button wasn't clickable when editing comments on templates
🚀 What's New
- Redesigned Rapid Fire Camera:
- Added support for 0.5x ultra-wide lens with automatic lens switching
- Preview and retake photos before adding them to your report
- Improved default zoom level based on your feedback
- Fixed focus and exposure issues for clearer photos
✨ Improvements
- Improved Home Screen: Better messaging when you have no inspections scheduled
🛠️ Fixed
- Text cursor jumping while typing comments
- Comment text not saving properly
- Fixed issue removing recommended contractors
- Map directions opening incorrect locations
- Missing default text when adding optional items
💡 Quick Note on Rollout
:- iOS Users: This update is rolling out to all Apple users ASAP
- Android Users: The update will be coming out soon!
Fixed
- The recommendation menu wouldn't drop down properly when adding a new defect comment
- The "Edit using AI" option no longer appears for Special Form Templates because it caused issues with the final report
new
Metrics & Reporting
Advanced
Advanced Automations Specific Metrics
How effective are your Advanced Automations? Well, we know for a fact that they are highly effective but now you will have access to some specifics for measuring that giving you new insights into your communications.
The new Automation Metrics tab in Automations highlights 4 bits of helpful info regarding how your automations are performing. These metrics are filterable by date range as well as automation category. Each metric also includes a direct comparison to the previous same date range (e.g. last 30 days metric vs the prior, days 31-60, days metric).
- Upsell Revenue: This will show you a dollar amount. This is the total upsell revenue that came in specifically when an automation recipient clicks the link to the Client Portal and requests one or more add-ons. We are only counting the revenue when it is accepted internally and will adjust the amounts accordingly if there are manual edits to the add-on service pricing.
- Email Open Rate: This metric shows your overall automations email open rate. We are using industry standard methods for calculating this but be aware that the rate here can be affected by specific email client actions or spam filtering that the recipients may have in place.
- Emails Sent: This metric simply shows the total number of emails that were attempted to be sent in within the filtered date range and category.
- Texts Sent: This metric simply shows the total number of texts that were attempted to be sent in within the filtered date range and category.
NOTE
: The date range filter includes options for 180 and 365 days. The linking of the upsell revenue data is only available back to approximately mid January of 2025 so the values represented with those filters will provide a more accurate representation over time.🎯 Rolling out gradually over the next few weeks
📸 New Rapid Fire Camera
- Preview and retake photos before adding them to your report
- Added support for 0.5x lens with automatic lens switching when zooming
- Better photo quality with improved focus and exposure control
- Faster photo capture with less lag and lower battery usage
🛠️ Fixed
- Text cursor jumping around while typing comments
- Template duplication and download errors
- Map directions not opening to correct address
- Missing default text when adding optional items
✨ Improvements
- Experimental search is now the default - find comments and sections more quickly
💡 How to get access
:- Automatic: Wait for the automatic update - your account will get it within the next few weeks
- Manual: Head to the App Store or Google Play Store and manually update today
Fixed
- An issue where your narratives, flags, and defects weren't saving properly
- The recommendation menu that wasn't dropping down when adding a new defect comment
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