improved
fixed
Scheduling
Online Scheduler: Improvements for the Mobile Experience
What's New
The Online Scheduler is now improved for usability when viewed on a phone. Validation errors show up right at the field that needs attention, the company header starts collapsed so the form is visible immediately, and contact fields pull up the right keyboard and offer autofill.
Why It Matters
Many clients and agents book from a phone. These changes cut down on abandoned bookings and the follow-up calls inspectors field when a client gets stuck.
Details
- Inline validation errors- When a required field is missed, the error now appears at that field, the page scrolls it into view, and the field is highlighted. This also fixes embedded schedulers, where the old error message was drawn off-screen and never seen at all in some cases.
- Collapsed company header on mobile- The company info section now opens collapsed, showing your logo, name, and review stars. A Details button expands it to reveal address, phone, website, sample report, and inspector profiles. The scheduling form is now visible immediately without scrolling.
- Correct keyboards and autofill- Email and phone fields now open the matching keyboard, and name, email, phone, and address fields support one-tap autofill from the phone's saved info.
Note:
More mobile improvements to the Online Scheduler are on the way over the coming weeks.
Timing & Audience
Live now for all companies using the Online Scheduler, on both the hosted scheduler page and schedulers embedded on your website. No setup needed.