We recently added a new option to give you more control over when reports unlock based on ACH payment status
If you are using ACH as an option for payments you will see a new option in Payments Settings
This setting is disabled by default.
Please note:
If you enable the setting your inspections that are paid via ACH will remain locked until the payment has settled to your account. This is in contrast the current functionality (setting disabled) where the report(s) are unlocked as soon as the ACH payment is successfully initiated.
In the case that you had the setting enabled when a client made an ACH payment but you want to unlock the report for them without waiting until the payment has cleared your account you will need to manually mark the inspection as paid. Changing the setting itself will not undo the locking for an inspection payment already in progress.