Reinspection Improvements

What's New

Several improvements and bug fixes have landed for reinspections on mobile and web, addressing display issues, workflow gaps, and a few known issues.

Why It Matters

These updates round out the reinspection experience — complementing the recently released Original Inspection Photos feature — so inspectors can add new defects correctly, navigate photos more easily, and deliver cleaner, more accurate reports.

Details

New Defects Now Use Standard Categories

When adding a brand-new defect during a reinspection on mobile, inspectors can now select standard categories (Maintenance, Recommendation, Safety Hazard) instead of being forced into reinspection-only options like Resolved/Not Resolved

Reinspection Photo Labeling

Original and reinspection photos are now clearly labeled on comment cards in the web report view
When expanded, photos are grouped together for easier comparison
PDF reports also reflect this grouped, labeled layout

What We Fixed

Duplicate photos in reinspection carousel
— The original inspection photo was appearing multiple times in the web report carousel (once per new reinspection photo uploaded). Now it appears once, as it should.
Reinspection photo drop zone too precise
— Dragging a photo into the reinspection drop area now works anywhere within the zone, not just a finicky sweet spot
Section names missing from reinspection PDFs
— Section headers now display correctly in reinspection PDFs, including commercial reports, consistent with the web view
Zero-quantity bubbles in reinspection preview
— The three summary bubbles no longer appear when there's nothing to display in a reinspection report
Cannot delete new photos in V10 web editor
— Photos added during a reinspection on the V10 web editor can now be deleted

Timing & Audience

Rolling out gradually in mobile app version 10.28.3. If you don't see the update yet, hang tight — it'll arrive over the next several days. Web fixes are live now for all users.